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How we protect your account and payment data

When you open an account with nusantara4d, your personal details and deposit information stay encrypted and separate from our game servers.

Data encrypted in transit and at restYou control what we store about youSimple request process for data access
nusantara4d How we protect your account and payment data
REACH OUT DIRECTLY

Contact us about your privacy request

Email Support Send a privacy request to our data team at [email protected].
Live Chat Open live chat in your account lobby during 09:00–23:00 WIB, seven days a week.
Account Settings Log into your nusantara4d account, tap Settings > Privacy, and submit a formal request…
HOW WE SAFEGUARD

Data handling, cookies and account security measures

Payment Information

Your DANA, OVO, GoPay and QRIS details are tokenised on deposit so we never store your full account numbers. Withdrawals go through a separate verification gateway before funds leave our system.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to see which games you explore. You can disable non-essential cookies in your browser or account privacy panel without losing access.

Account Access Logs

Every login, deposit and withdrawal is timestamped and cross-checked against your registered device. If we spot unusual activity, we'll email you or lock the account until you verify yourself.

Data Retention

Active account data is kept as long as your account exists. After closure, we anonymise your game history within 12 months unless Indonesian financial law or a regulator requires us to hold it longer.

Third-Party Sharing

We share payment data only with our licensed payment processors (DANA, OVO, GoPay operators) and with law enforcement if a court order demands it. No marketing or data-broker sharing.

Request Changes Anytime

Email [email protected] or use Account Settings to request a data export, update your contact details, or ask us to delete non-essential records. Responses arrive within 5 business days.

Privacy policy questions from our players

Your game history and deposit records are anonymised after 12 months, but we keep your withdrawal verification documents longer if Indonesian tax or financial law requires it. Email us to request early deletion of non-essential data where permitted.

No. We never sell your email, phone or account details to third parties. We share payment data only with your bank or payment processor (DANA, OVO, GoPay, QRIS operators) to process transactions.

Yes. Log into your account, go to Settings > Privacy > Request Data Export, or email [email protected]. We'll send you a complete file of everything we hold within 5 business days.

Your DANA, OVO, GoPay and QRIS account numbers are never stored in full. We use tokenisation so your bank sees the transaction but we only keep a secure token. All data moves through encrypted channels.

Session cookies keep you logged in; analytics cookies track which games you play. You can disable non-essential cookies in your browser settings or in your nusantara4d Privacy panel without losing access to the lobby.

Email [email protected] immediately or open live chat in your lobby during 09:00–23:00 WIB. We'll freeze your account, verify your identity, review recent activity and help you reset your password.

No. We do not share your personal information with advertisers or marketing partners. We use your email only to send account alerts, withdrawal confirmations and policy updates—nothing else.